Refund policy

Last updated on Jul 2nd 2025

MS mappillai believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

An order is eligible for cancellation only before dispatching. (for prepaid orders)
COD charges Rs.99/- is non – refundable (for cash on delivery orders)
Refunds will be processed within 7 working days via UPI ID or the bank account used to make the payment.

Cancellations will be considered only if the request is made within 2 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
MS mappillai does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the MS mappillai, it’ll take 6-8 days for the refund to be processed to the end customer.

MSMAPPILLAI
79,Kandasamy nagar , Salem TAMIL NADU -636015
Salem(Dt), Tamil Nadu.
Telephone No: 9677825578
E-Mail ID : E-Mail ID: customercare@msmappillai.com